Four Seasons Resort Hualālai is now open and welcoming guests, and an enhanced global health and safety program, “Lead With Care” has been implemented. Upon arrival, there will be a screening procedure that include temperature checking and questions regarding health and recent travel. Employees will be wearing masks and all guests (age 5 and above) will be required to wear a mask or face covering when in public indoor spaces and when receiving in-room service. Masks are strongly recommended for children age 2-9 years old. In some jurisdictions, additional or more stringent regulations on mask usage are mandated and must therefore apply. In accordance with local health authorities, some restaurant and facility services and hours may also be modified.

Please note that out-of-state visitors must present evidence of a negative COVID-19 test result before flight departure to Hawai`i, and they must register with the state’s Safe Travel digital program. The Resort endeavors to keep current with applicable State of Hawai`i policy, but each guest is responsible for complying with the requirements imposed for quarantine-free travel to Hawai`i. Please refer directly to the State of Hawai`i COVID-19 emergency response for the latest information here.

If a Hualālai Club Member, guest, rental guest or resort employee has a temperature higher than 100.4F/38C, they will be asked to wait 10 minutes and have their temperature taken a second time. If the high temperature remains, it will be suggested that medical attention is immediately sought out, and the individuals must quarantine until Covid-19 is excluded, or three days after the symptoms have passed.

Lastly, by coming to stay with us and recognizing that COVID-19 and related viral infections/coronaviruses are socially transmitted diseases, by booking and checking-in with us you are representing that you are asymptomatic and do not have reason to believe you are a carrier of COVID-19 and you understand that if you do become symptomatic you will notify us and agree that in-home quarantine may be necessary and/or additional testing conducted in Hawai‘i. Please refer to the Centers for Disease Control and Prevention for the latest information on symptoms of COVID-19.

Thank you for understanding the need for this new protocol as we all work together to help ensure the safety of our Hualālai Club Members, guests, rental guests and resort employees. This temperature check is one part of Four Seasons’ commitment to our enhanced health and safety program that is focused on providing care, confidence and comfort to all Club Members, guests and employees as we adapt to this new COVID-19 environment.We look forward to welcoming you to Hualālai Resort as we have done since 1996.
Mahalo and mālama pono (take care).